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Complaint management

Complaint Procedure Process

Our mission is to satisfy you as our customer. That’s why it is important for us that you only receive flawless products in accordance to our strict quality guidelines. However, should there be an issue we will strive to find a satisfactory solution through our Complaint Procedure Process.
Should you find an issue with your product, we assure you that we will replace the product within the determined warranty period.
Complaint XLYNE XWATCH Returns

Please contact us via E-Mail

Please contact us via E-Mail: service@xlyne.com

Complaint E-Mail
By returning this product to us, we do not automatically accept liability for a faulty item. We will examine the product and advise you if indeed there is a fault.

STEPS

Please note the following points

Upon receipt of your issue, we will respond promptly.

Should our customer support team not be able to solve the problem by phone or e-mail, we may ask you to return the faulty item to us.

Please attach a copy of the proof of purchase and a brief description of your issue.

The processing time of an issue can be up to 4 weeks.We will do everything possible to ensure a swift conclusion is given.

The return adress for purchases outside of the UK is:

XLYNE GmbH
Kettling 38
58791 Werdohl
Germany

The return adress for purchases inside of the UK is:

XLYNE UK
PO Box 10922
Sleaford
NG34 4FD

If you would like to follow up or discuss your issue further

We’re here to help, Just give us a call or write to us

     

[wp-svg-icons icon=”phone” wrap=”i”]Germany: +49 (0) 2392 630 400

[wp-svg-icons icon=”phone” wrap=”i”] United Kingdom: 0203 287 7860

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