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Complaint management

XLYNE Complaint management process

Of course we are interested in satisfying you as our customer. That’s why it is important for us that you only receive technical flawless products in accordance to our strict quality guidelines and if there is a problem, you will get a satisfactory solution through our complaint management process.

Should you determine a deficiency with your product, we assure that we will replace the product within the determined warranty perdiod. For a smooth handling, we kindly ask you to observe the following points:

  1. Please contact us either via the online form or alternatively via E-Mail with “Complaint” as subject.
  2. Followed by that you send us the product.
  3. Please attach a copy of the proof of purchase.
  4. The return adress is:

XLYNE GmbH
Kettling 38
58791 Werdohl
Germany

  1. Please detach any products that weren’t part of the original delivery package as a return shipping of those is not possible.
  2. With the reception of the product we do not accept any entitlements. These only can result after a final examination of the complaint.
  3. The processing time of a complaint can be up to four weeks.

In case you encounter any problems within the complaint process, feel free to contact us.